Privacy Policy

Last Updated: 2/1/2015

Midwest Veterinary Supply is a leading provider of automatic email and text -based customer relationship management solutions for Veterinary Clinics. Midwest Veterinary Supply's solution automates customer communications through emails and texts that intended to increase client satisfaction. Midwest Veterinary Supply partners with industry related people and companies to expand relationships with clinics and build more profitable businesses.

Midwest Veterinary Supply is committed to protecting your privacy rights. This page is a summary of Midwest Veterinary Supply's Privacy policy. It is not intended to modify or amend our full privacy policy, which Midwest Veterinary Supply encourages you to review.

Midwest Veterinary Supply's business is built on establishing trust with both our clinics and their clients. That trust is essential to our success. In order to establish trust with our clinics and their clinics as well as visitors to our corporate website, we intend to communicate openly and directly with each and every PSenders user whenever possible.

We treat our users' information as if it were our own personal information.

Midwest Veterinary Supply does not send any e-mail or other communications without user permission.

Midwest Veterinary Supply does not send spam.

Once Midwest Veterinary Supply has established trust with our users, we will protect that trust. We stand committed to its protection by being vigilant and constantly improving our service.

Midwest Veterinary Supply is committed to your privacy
Midwest Veterinary Supply is committed to your right to privacy. As a visitor to our website, a Midwest Veterinary Supply clinic or a client of a Midwest Veterinary Supply clinic ("consumer"), you have the right to control how you or your clients' personal information is used. We provide this Privacy policy so that anyone visiting or using our website is aware of our information gathering and dissemination practices.

Summary
The Midwest Veterinary Supply Privacy policy affects three groups of users: visitors to our corporate website, Midwest Veterinary Supply clinics and the clients of Midwest Veterinary Supply clinics or clients. This is a summary of how our privacy policy affects each group of users. For more information, please read the full privacy policy.

Clients
As a customer of a Midwest Veterinary Supply subscriber, you are receiving valuable and timely communication, including reminders and "Thank You" notes from a company you have an existing business relationship. You have the right at any time to opt-out from receiving these communications. If you would like to opt-out from receiving these communications please e-mail privacy@midwestvet.net.

Midwest Veterinary Supply clinics
Midwest Veterinary Supply asks new clinics to provide their name, business name, address, phone and fax numbers and e-mail address as well as a credit card or bank account number (if you select to use the ad free version of our service). This information is used for customer service and recurring monthly billing purposes only (if you select to use the ad free version of our service). In order to use Midwest Veterinary Supply's service, we upload clients' personally identifiable information into our secure servers. The collection of our clinics' information and consumer information is done solely to provide our services to clinics in accordance with our Subscriber Agreement and Terms of Use.

Corporate website visitors
Midwest Veterinary Supply collects personal information based on requests from visitors to receive further information about our services. If you have questions or concerns regarding this statement, you should contact Midwest Veterinary Supply's privacy officer by e-mail at privacy@midwestvet.net.

How Midwest Veterinary Supply collects personally identifiable information
Midwest Veterinary Supply collects personal information from users at several different points within our website and hosted product. This enables Midwest Veterinary Supply to provide users with better information about our services. Providing your information to Midwest Veterinary Supply ensures that a visit to our site or hosted service is simple, convenient and productive.

Corporate website
On the corporate website, Midwest Veterinary Supply collects information about prospective clinics and other visitors based on their request to receive further information about our services. A visitor to our site will be asked to provide contact information such as name, business name, address, phone and fax numbers and e-mail address.

Hosted product
Midwest Veterinary Supply asks new clinics to provide their name, business name, address, phone and fax numbers and e-mail address. We call this "Subscriber Information". As part of Midwest Veterinary Supply's service deployment process, we securely upload your clients' personally identifiable information (we call this "Client Information") into our secure servers. This process is performed so Midwest Veterinary Supply can provide our services to clients on your behalf.

Log files
As is true of most websites, Midwest Veterinary Supply gathers certain information automatically and stores it in log files. This information includes internet protocol (IP) addresses, browser types, page views, referring URL and a date/time stamp.

Cookies
A cookie is a small text file containing a unique identification number that is transferred from a web server to the end user's hard disk, enabling the serving party to track the website activities of the user. Midwest Veterinary Supply uses cookies to help personalize your experience with our website and to ensure that no unauthorized users can access our clinics' web pages within our service.


How Midwest Veterinary Supply protects personally identifiable information:

Your personally identifiable information
Midwest Veterinary Supply will not sell, share or rent personally identifiable information, except as may be required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or other legal process. Midwest Veterinary Supply may share information with our partners.

How Midwest Veterinary Supply may use the information we collect
Midwest Veterinary Supply does collect and aggregate broad demographic information that we may use in different ways:

  • Midwest Veterinary Supply may sell or share with our partners and advertisers aggregated demographic information compiled from Subscriber Information and/or Consumer Information. This information will not link aggregate user data with personally identifiable information or otherwise make it available.
  • Midwest Veterinary Supply may use this information to analyze trends, to administer the site, to track user's movements around the site and to gather demographic information about our user base as a whole. This information may also be used for the purpose of monitoring and tracking use of our hosted site in order to improve product delivery to our clinics.

 

Choice and Opt-Out
Midwest Veterinary Supply always provides the ability for users of our website and hosted product to opt-out of having personally identifiable information used as part of our service offering. All e-mails Midwest Veterinary Supply sends out on behalf of our clinics to provide an immediate opt-out mechanism. In addition, any visitor to our site, subscriber to our service or consumer may e-mail us at privacy@midwestvet.net to opt-out of receiving any further correspondence from us.

The CAN SPAM act of 2003
The e-mails Midwest Veterinary Supply sends on behalf of our clinics do not constitute spam. Midwest Veterinary Supply is in full compliance with the CAN SPAM Act of 2003.

Links to other sites
This website contains links to other sites. Please be aware that Midwest Veterinary Supply is not responsible for the privacy practices of other websites. When you leave our site, we encourage you to read the privacy statements of each and every website that you visit to review their use of personally identifiable information. This privacy statement applies solely to information collected at Midwest Veterinary Supply's website and its hosted service.

Updating personally identifiable information
Clinics to our service may update their personal information or their clients' personal information at will by logging into their home page on our hosted product site. Our software is configured to synchronize Consumer Information on a regular basis with the related subscriber's consumer database, so any updates, changes or opt-out requests communicated directly to our clinics by their clients will be automatically uploaded into our site, keeping our site up-to-date with current and correct Consumer Information.

Security
Midwest Veterinary Supply takes the highest precautions to protect our clinics' information. When you submit sensitive information via the corporate website or our hosted product, your information is protected both online and offline using standard security best practices such as firewalls, encryption and intrusion detection. Full backups are performed  on the entire file system and incremental backups are done regularly. Finally, all hosted servers are kept physically secure in world-class data centers.

Changes to this privacy policy
Midwest Veterinary Supply will update this policy from time to time. A "last revised" date will always be included at the top of the statement. To keep up-to-date with Midwest Veterinary Supply's privacy policy, please check this page periodically.

Contact information
If you have any questions about this privacy policy or if you feel that Midwest Veterinary Supply is not abiding by its posted privacy policy, you can contact us by e-mailing your questions or concerns to privacy@midwestvet.net or mail us at 21467 Holyoke Ave, Lakeville, MN 55044